Dr. Kerklaan Therapeutics is committed to providing you with the best possible online shopping experience. If you are not satisfied with your purchase, you can return your order within 15 days of purchase for a full refund.

Please note that shipping and handling charges are not refundable

All Returns must be New and Unused. We cannot accept returns on opened products. Returns for orders over 15 days will not be processed.

Returns process: 

  1. Call 1-800 983-3556 and ask for Customer Care Representative. After speaking with a representative, you will be issued a RA#. YOU MUST RECEIVE a RA# before sending back a product.
  2. Include a note stating purchaser’s name, address and order number and reason for return. Be sure to include RA#.
  3. Using a good carton, return package via insured US Mail, UPS or FEDEX.
  4. We will provide you the address for your package upon return authorization.
  5. Keep a record of shipment until you have received credit or replacement merchandise.