Shipping and Tracking

Orders placed before 10am PST will be shipped the same day. Weekends and holidays are excluded from processing and shipping times. You will receive an email with your tracking number once your package is on its way.

All orders are processed in real-time so please notify us right away if there are any changes to your order, your shipping method or destination.

Our shipping service options:

  • Standard Shipping: 5-7 business days via UPS with USPS “last-mile” delivery. 
  • Free Shipping: Free shipping is valid on orders of $75 or more before taxes and promotions. Your order will be sent via Standard Shipping – 5-6 business days. You may select Express Shipping for an additional fee.
  • Express Shipping: Available upon selection on all orders. Sent via FedEx 2-Day Guarantee. Choose this option during checkout.

Returns and Refunds

Dr. Kerklaan Therapeutics is committed to providing you with the best possible online shopping experience. If you are not satisfied with your purchase, you can return your order within 15 days of purchase for a full refund.

Please note that shipping and handling charges are not refundable

All Returns must be New and Unused. We cannot accept returns on opened products. Returns for orders over 15 days will not be processed.

Returns process: 

  1. Call 1-800 983-3556 and ask for Customer Care Representative. After speaking with a representative, you will be issued a RA#. YOU MUST RECEIVE a RA# before sending back a product.
  2. Include a note stating purchaser’s name, address and order number and reason for return. Be sure to include RA#.
  3. Using a good carton, return package via insured US Mail, UPS or FEDEX.
  4. We will provide you the address for your package upon return authorization.
  5. Keep a record of shipment until you have received credit or replacement merchandise.

Send your authorized return to:

ECS Bio Med USA
13508 Van Nuys Blvd #4904 Pacoima, CA. 91333-4904